SportsStuff ® - Towables, Lounge & Leisure, Waterpark and Snow Sports Inflatable Innovation

News

04.11.08
Another Happy Sportsstuff Customer

Sportsstuff recently received the following message from another satisfied customer. Glad we could help you with your Big Mable, Tom! Thanks for taking the time to report about the good stuff.

I just wanted to thank your customer service dept. for the help they just gave me with a valve problem on my big Mable. Here is a copy of what I just posted on a couple boating web sites i frequent. Thanks again for the great service!

We are always ready to report about poor service from companies but not enough of the good gets reported....so, my experience with Sportsstuff company. They make the Mable, Big mable, Super Mable and lots of other very cool towables.

Anyways, Ive had my Big Mable (GREAT family tube) for a year or so. At the end of last season something happened with the valve insert and the one-way valve no longer worked. I just put it away broken. whatever warranty it had is likely over.

Someone told me how great the service is at Sportsstuff so I called them today. First, the guy new the product well and explained what my problem is without me having it here to look at. Then, as I was getting prepared to get the credit card out to order the part i needed he just asked for my mailing address! The new valve insert is on its way to me! no charge, not even a discussion of where i bought it, when, warranty.....nothing. just what address should we send that to, sir.

Keep that in mind next time you buy a water tube!

Tom H.

Check out the Big Mable

News

04.11.08Another Happy Sportsstuff Customer

04.11.08
Another Happy Sportsstuff Customer