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WEGO KITE TUBE REPLACEMENT REQUEST

VALID IN US AND CANADA ONLY. INTERNATIONAL CUSTOMERS CONTACT YOUR DEALER.

Please follow the steps below to receive your replacement items.

  1. Fill out the form below and hit "Submit"
  2. You will be redirected to the main site, where you may place items in your cart totaling to $650 or less.
  3. When satisfied with your selection, hit "Confirm Replacement Parts" on the bottom right of the checkout page.
  4. You will be sent an email confirmation with your Wego Reference Number (WRN) and a list of replacement parts.
Please Note: Before we ship your chosen replacements, you must send us your Wego Kite Tube as outlined below.
Exchange items available only while supplies last. All exchanges are final.

Please completely fill out the form and press the SUBMIT button when you're finished.

*ALL FIELDS ARE REQUIRED

Date Purchased
Product condition
How did you learn about the Wego recall?
Store Purchased
First Name
Last Name
Street Address
NO P.O. BOXES
City
State/Province
Other State
Zip
Country
Email Address
Phone Number
1 () -

Used Wego Return Procedure

If your Wego Kite Tube has been used, we will need you to complete the following steps:

Please cut off the following parts of your unit to return to sportsstuff:

  1. Cut off the aluminum tow connector from the cover.

  2. Using scissors, carefully cut out one (1) warning patch on the wego cover. It is necessary that you cut all the way through the cover to return the warning patch. Please use the warning patch with the item number 53-5000 printed on it.

  3. Please locate the valves on each of the two (2) innertubes. cut out each valve leaving a 1 inch radius around each valve. Within this radius there should be an item number 53-5000. be sure to leave this number intact so that we can identify the item when you return it to us.

  4. Place all of these parts into a single appropriate sized mailer. Again we must have all parts back in order to process the return.

    Again, the parts to return are:
    · 1 aluminum tow connector,
    · 1 warning patch containing the item number cut from the cover
    · 2 valves from the innertubes with item numbers intact

  5. Please write the WRN that you receive after submitting your request on the outside of the mailer. This WRN is extremely important. Without it your return and exchange order may not be processed. Please print the entire number clearly. Sportsstuff will not be responsible for returns that are missing the WRN.

    We MUST have all of these parts returned before we will ship out the replacement product. Please send envelope to :

    Sportsstuff Inc.
    11213 E. Circle
    Suite A
    Omaha, NE 68137
    ATTN: WRN #__________________

New Wego Return Procedure

If your Wego is brand new, still in it's original packaging and has not been opened, or opened but never inflated at all, follow these instructions on how to return the complete unit to us:
  1. Be sure to securely close your Wego back in it's original carton. All parts must be inside the box if you had previously opened it, including manuals and DVD.
  2. Remove any shipping labels that were placed on the outside of the carton
  3. Write the WRN number that you receive from Customer Service on the outside of the carton.
  4. Please also write the name of the person we are shipping the exchange order to on the outside of the carton, along with the return address.
  5. Please return the Wego Unit to:

    6. Sportsstuff Inc.
    11213 E Circle
    Suite A
    Omaha NE 68137
    Attn: WRN #_________________

  6. You should use UPS Ground Service to return the unit, and you may charge the ground freight to our UPS account. Sportsstuff Customer Service will give you the account number when your request is received.
  7. Once we have received your Wego return, we will process and ship out your exchange product via UPS Ground service.