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Warranty

KWIK TEK OFFERS A LIMITED WARRANTY ON ALL PRODUCTS

Inflatables: 1 year from date of purchase.

Snow Products: 90 days from date of purchase.

All Other Products: 1 year from date of purchase.

* Kwik Tek warranties products only within the US & Canada. For warranty issues outside of the US & Canada, please contact your seller.

To download a Warranty Claims Form, please click button below


If your product is still under warranty, please email the following to warranty@kwiktek.com

  • UPS Shipping Address: (We do not ship via the postal service so this must be a physical address.)

  • Best Daytime Phone Number: 

  • E-Mail Address:

  • Product Model Number #

  • Inflatable Product Batch Number # (Printed next to the valve or on the warranty hangtag sewn to the cover on the underside of the valve flap, or near the valve.)

  • Description of the Problem (Please indicate the location of the problem- cover, main tube, backrest tube, etc.)
  • Date of Purchase / Sales Receipt

  • Proof of Purchase: Please scan and attach sales receipt. WARRANTIES CANNOT BE PROCESSED WITHOUT A RECEIPT
  • Photo of the Defect: Please attach a photo

*We are unable to warranty a product without all pertinent information listed above.


THE KWIK TEK WARRANTY DOES NOT COVER:

• Products without the KT Stamp, Kwik Tek Warranty Label, or Kwik Tek embossing on them
• Failures caused by over-inflation and under-inflation
• Snags, tears, cuts and punctures obtained during normal use
• Fading from exposure to sunlight or weathering
• Misuse, abuse and neglect
• Improper storage
 

Please allow 1-7 business days from the receipt of the completed form for your warranty to be processed.  If a replacement is ordered, normally shipping time is an additional is 5 to 7 business days. If information is missing from a form, it will cause a delay in processing while we request additional information from you.We will respond via e-mail with our disposition relative to your claim.  If a replacement is given, you will receive an e-mail with the UPS tracking number at the time the replacement is shipped.We do not issue refunds, we will replace the defective item only. If you are requesting a refund please contact the place of purchase.We may require you to send the damaged item or a part from the item. There is no charge for regular shipping.If you would like expedited shipping you will need to provide a Visa or MasterCard and expiration date.   UPS Second Day Air is $50, UPS Overnight is $100.