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Warranty

AIRHEAD SPORTS GROUP OFFERS A LIMITED WARRANTY ON ALL PRODUCTS

ALL PRODUCTS: 1 year LIMITED WARRANTY from date of purchase, except snow tubes: 90 days from date of purchase.

*All warranties require proof of purchase date on receipt

* Airhead Sports Group warranties products only within the US & Canada. For warranty issues outside of the US & Canada, please contact your seller.

To download a Warranty Claims Form, please click button below


If your product is still under warranty, please email the following to warranty@airhead.com

  • UPS Shipping Address: (We do not ship via the postal service so this must be a physical address.)
  • Best Daytime Phone Number: 
  • E-Mail Address:
  • Product Model Number #
  • Inflatable Product Batch Number # (Printed next to the valve or on the warranty hangtag sewn to the cover on the underside of the valve flap, or near the valve.)
  • Description of the Problem (Please indicate the location of the problem- cover, main tube, backrest tube, etc.)
  • Date of Purchase / Sales Receipt
  • Proof of Purchase: Please scan and attach sales receipt. WARRANTIES CANNOT BE PROCESSED WITHOUT A RECEIPT 
  • Photo of the Defect: Please attach a photo
  • *We are unable to warranty a product without all pertinent information listed above.

 

THE AIRHEAD SPORTS GROUP WARRANTY DOES NOT COVER:

• Products without the ASG Stamp, ASG Warranty Label, or ASG embossing on them
• Failures caused by over-inflation and under-inflation
• Snags, tears, cuts and punctures obtained during normal use
• Fading from exposure to sunlight or weathering
• Misuse, abuse and neglect
• Improper storage
 

Please allow 1-7 business days from the receipt of the completed form for your warranty to be processed.  If a replacement is ordered, normally shipping time is an additional is 5 to 7 business days. If information is missing from a form, it will cause a delay in processing while we request additional information from you.We will respond via e-mail with our disposition relative to your claim.  If a replacement is given, you will receive an e-mail with the UPS tracking number at the time the replacement is shipped.We do not issue refunds, we will replace the defective item only. If you are requesting a refund please contact the place of purchase.We may require you to send the damaged item or a part from the item. There is no charge for regular shipping.If you would like expedited shipping you will need to provide a Visa or MasterCard and expiration date.   UPS Second Day Air is $50, UPS Overnight is $100.